Frequently Asked Questions

Our ASIC (Application-Specific Integrated Circuit) servers are purpose-built specifically for AI workloads, unlike GPUs which were originally designed for graphics processing. This specialization provides several key advantages:

• Performance: 10-200x faster inference speeds compared to traditional CPUs and GPUs
• Energy Efficiency: 80% lower power consumption for equivalent performance
• Cost Effectiveness: 60% reduction in total cost of ownership over 5 years
• Optimized Architecture: Every transistor designed for matrix operations common in AI

It depends on your specific needs:

• Specialized Approach: For maximum performance, we offer separate InferenceOne servers (optimized for speed and efficiency) and TrainingOne servers (optimized for large datasets and model development)
• Hybrid Solution: Our HybridOne servers can dynamically switch between training and inference modes, ideal for organizations with variable workloads or budget constraints
• Most customers: Start with inference-optimized servers since 90% of an AI model's lifecycle is spent serving predictions, not training

We support multiple deployment options to fit your needs:

• On-Premise: Full control, maximum security, ideal for sensitive data
• Private Cloud: Dedicated infrastructure in our data centers
• Hybrid Cloud: Combine on-premise and cloud resources
• Colocation: Your servers in premium data center facilities
• Edge Deployment: EdgeOne Compact servers for distributed AI

Our team will help you choose the optimal deployment strategy based on your performance, security, and compliance requirements.

Our servers support all major AI frameworks and model architectures:

Integration is designed to be seamless:

• Standard APIs: REST APIs, gRPC, and WebSocket endpoints
• Container Support: Docker and Kubernetes native
• SDK Libraries: Python, JavaScript, Go, Java, C++
• Monitoring Integration: Prometheus, Grafana, DataDog, New Relic
• Load Balancers: Works with NGINX, HAProxy, AWS ALB, etc.
• Migration Tools: Automated migration from existing GPU infrastructure

Most customers complete integration in under 2 weeks with our professional services team.

Memory requirements depend on model size and optimization level:

Our InferenceOne Pro (512GB) can handle most models, while InferenceOne Enterprise (1TB) supports the largest available models.

Our ASIC servers typically provide 40-60% lower TCO over 5 years:

Net Savings: $87,250 per server (46% reduction)

Yes, we offer flexible payment options to fit your budget:

• Equipment Financing: 12-60 month terms with competitive rates
• Operating Lease: 24-48 month terms with upgrade options
• Rental Programs: Monthly rentals for short-term projects
• Revenue Sharing: Pay based on AI service revenue generation
• Enterprise Payment Terms: Net 30/60/90 for qualified customers

Contact our sales team to discuss the best option for your organization.

Typical deployment timeline:

We provide comprehensive migration services:

• Model Assessment: Analysis of current models and optimization opportunities
• Automated Conversion: Tools to convert models to optimized formats
• Performance Benchmarking: Before/after performance comparisons
• A/B Testing Framework: Gradual migration with traffic splitting
• Rollback Capability: Safe migration with ability to revert if needed
• 24/7 Migration Support: Dedicated engineers during transition period

Most model migrations are completed over a weekend with zero downtime to production services.

Comprehensive support packages designed for mission-critical AI infrastructure:

Yes, we offer comprehensive training programs:

• Administrator Training: 3-day intensive course on server management and optimization
• Developer Workshop: Hands-on training for integrating AI models
• Online Learning Portal: Self-paced courses and certification programs
• Custom Training: Tailored programs for your specific use cases
• Documentation: Comprehensive technical documentation and best practices guides
• Webinar Series: Monthly webinars on AI optimization techniques

Training is included with all enterprise deployments and available as an add-on for smaller purchases.

We maintain the highest security standards with multiple certifications:

All servers include hardware-level encryption and secure boot capabilities.

You can contact our support team through multiple channels:

• Email: [email protected] for technical issues or [email protected] for sales inquiries
• Phone: Available 24/7 with region-specific numbers
• WhatsApp: For quick consultations and support
• Live Chat: Available on our website during business hours
• Consultation Booking: Schedule a call through our contact page

We provide dedicated phone support for different regions:

• USA and UK: +44 330 054 5737
• Germany: +49 176 777 888 33
• UAE: +971 58 562 2437

All lines are available 24/7 for sales and support inquiries.

To schedule a personalized consultation:

• Visit our contact page and fill out the form
• Call our sales team using the region-specific numbers
• Use WhatsApp to message us directly
• Email [email protected] with your availability

Our team will respond within 4 hours to arrange a suitable time.

Yes, we offer WhatsApp support for quick questions and consultations. You can reach us at:

• Phone: +49 176 777 888 33 (same as Germany phone)
• Start Chat: Click here to chat

Our team is available 24/7 via WhatsApp.